FAQ

Welcome to Spillink. Here are answers to some common questions about orders, shipping, returns, refunds, and customer support.

1. Where do you ship?

We currently ship to the United States only.

At this time, we do not offer international shipping.

2. How long does order processing take?

Orders are usually processed within 1–3 business days after payment is confirmed.

Business days are Monday through Friday, excluding weekends and public holidays.

3. How long does shipping take?

We offer the following shipping options:

Standard Shipping

Cost: $9.90
Estimated delivery time: 7–12 business days
Free standard shipping on orders over $69

Express Shipping

Cost: $19.99
Estimated delivery time: 5–7 business days

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other factors outside our control.

4. Do you offer free shipping?

Yes. We offer free standard shipping on orders over $69.

Free shipping applies to eligible orders shipped within the United States. Express shipping is not included unless otherwise stated.

5. How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow 24–48 hours for tracking details to update after the carrier receives the package.

If you cannot find your tracking email, please contact us at support@spillink.com with your order number and the email address used at checkout.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at support@spillink.com.

We will do our best to help before the order is processed or shipped. However, once an order has been shipped, we may not be able to make changes or cancel it.

7. What should I do if my shipping address is wrong?

Please contact us immediately at support@spillink.com if you entered the wrong shipping address.

If the order has not been processed or shipped, we will try to update the address. Once the package has shipped, we cannot guarantee that address changes can be made.

Spillink is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

8. What is your return policy?

We offer a 30-day return policy.

You may request a return within 30 days after your order is delivered.

To be eligible for a return, the item must be unused, in its original condition, and returned with the original packaging, tags, accessories, and proof of purchase.

Please contact us before sending anything back. Returns sent without prior authorization may not be accepted.

9. How do I start a return?

To start a return, please email us at:

support@spillink.com

Please include:

Your order number
The email address used at checkout
The reason for the return
Photos of the item and packaging, if applicable

Once your request is reviewed, we will provide return instructions by email.

10. What if my item arrives damaged, defective, or incorrect?

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, contact us at support@spillink.com as soon as possible.

Please include your order number and clear photos of the item, packaging, and shipping label so we can review the issue and help provide a suitable solution.

11. When will I receive my refund?

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that banks, credit card companies, or payment providers may require additional time to process and post the refund.

12. Do you offer exchanges?

If you would like a different item, color, size, or style, the fastest way is to request a return for the original item and place a new order after the return is approved.

13. What payment methods do you accept?

Available payment methods will be shown at checkout.

Payment information is processed securely through trusted payment providers. We do not directly store your full credit card or debit card information on our own systems.

14. Why did I not receive an order confirmation email?

If you did not receive an order confirmation email, please check your spam, junk, or promotions folder first.

If you still cannot find it, contact us at support@spillink.com with the name and email address used at checkout, and we will help check your order.