Refund policy

At Spillink, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, we offer a clear and simple return process within 30 days of delivery.

Please read the policy below before requesting a return.

Return Window

You may request a return within 30 days after your order is delivered.

To be eligible for a return, the item must be:

Unused, unworn, and in the same condition that you received it
Returned with its original packaging, tags, accessories, and any included materials, if applicable
Accompanied by proof of purchase, such as your order number or order confirmation email

Returns requested after 30 days of delivery may not be accepted.

How to Request a Return

To start a return, please contact us at:

Email: support@spillink.com

Please include the following information in your email:

Your order number
The email address used at checkout
The reason for the return
Photos of the item and packaging, especially if the item is damaged, defective, or incorrect

Once your request is reviewed, we will provide return instructions. Please do not send items back without contacting us first. Items returned without prior authorization may not be accepted.

Return Address

If your return request is approved, we will provide the correct return instructions and return address by email.

Our company information is:

EVERIVEL INC
200 E 29TH AVE
TORRINGTON, WY 82240
United States

Please note that this company address may not always be the return warehouse address. Returns should only be sent to the address provided in our return authorization email.

Return Shipping

Return shipping costs may depend on the reason for the return.

If the return is due to a customer reason, such as ordering the wrong item, changing your mind, or no longer needing the product, the customer may be responsible for return shipping costs.

If the item arrives damaged, defective, or incorrect, please contact us as soon as possible with photos. After review and confirmation, we will help resolve the issue appropriately.

Damaged, Defective, or Incorrect Items

Please inspect your order carefully after delivery.

If your item is damaged, defective, or incorrect, please contact us at support@spillink.com as soon as possible. Include your order number and clear photos of the item, packaging, and any visible issue so we can evaluate the situation and provide a suitable solution.

Exchanges

If you would like a different item, size, color, or style, the fastest way is to request a return for the original item. Once the return is approved, you may place a new order for the item you want.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 10 business days. Please note that your bank, credit card provider, or payment service may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at:

Email: support@spillink.com