Privacy policy

Last updated: June 16, 2026

This Privacy Policy describes how Spillink (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us.

By using our website and services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

1. Information We Collect

We may collect personal information from you when you visit our website, place an order, create an account, contact us, or interact with our services.

The types of personal information we may collect include:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation information
Account login information, if applicable
Customer service messages and related information
Device information, browser information, IP address, and website usage data

We may also collect information automatically through cookies, pixels, analytics tools, and similar technologies.

2. How We Collect Information

We may collect personal information in the following ways:

Information you provide directly to us
This includes information you enter when placing an order, creating an account, contacting customer service, signing up for emails, or submitting a form on our website.

Information collected automatically
When you use our website, we may automatically collect certain information about your device and browsing activity, such as your IP address, browser type, pages viewed, referring website, and interactions with our website.

Information from third parties
We may receive information from service providers and partners that help us operate our website, process payments, fulfill orders, provide customer support, analyze website performance, or deliver marketing communications.

3. How We Use Your Personal Information

We use your personal information to operate our business and provide services to you, including to:

Process and fulfill orders
Confirm payments
Arrange shipping and delivery
Provide order updates and customer support
Manage returns, refunds, and exchanges
Respond to your questions or requests
Improve our website, products, and services
Detect, prevent, and address fraud, security issues, or misuse
Send marketing emails or promotional messages, where permitted
Comply with legal obligations and enforce our policies

4. Payment Information

Payment information is processed through secure third-party payment providers. We do not directly store your full credit card or debit card details on our own systems.

Payment providers may collect and process payment-related information, such as card details, billing address, and transaction information, in order to complete your purchase.

5. Cookies and Tracking Technologies

Like many websites, we use cookies and similar technologies to help operate and improve our website.

Cookies may be used to:

Remember your preferences
Keep items in your cart
Understand how visitors use our website
Improve website performance
Support analytics, advertising, and marketing features

Most browsers allow you to manage, block, or delete cookies through browser settings. Please note that disabling cookies may affect some features of our website and may prevent parts of the website from working properly.

6. Marketing Communications

If you choose to receive marketing communications from us, we may use your email address or other contact details to send updates, offers, product information, or promotional messages.

You may opt out of marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at support@spillink.com.

Even if you opt out of marketing emails, we may still send you non-promotional messages related to your orders, account, customer service requests, or important policy updates.

7. How We Share Personal Information

We may share your personal information with third parties when necessary to operate our business and provide our services.

This may include sharing information with:

Payment processors
Shipping and fulfillment providers
Website hosting and e-commerce platform providers
Customer service providers
Email and marketing service providers
Analytics and advertising partners
Fraud prevention and security providers
Professional advisors, if needed
Government authorities or legal parties when required by law

We do not sell your personal information for money. However, certain privacy laws may define some advertising or analytics activities as “sharing” or “selling” personal information. Where required by law, you may have the right to opt out of these activities.

8. Third-Party Websites and Links

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, security, or content of third-party websites.

If you visit a third-party website, you should review its privacy policy and terms before providing any personal information.

9. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security of your personal information.

10. Data Retention

We retain personal information only for as long as necessary to provide our services, complete transactions, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

The length of time we retain information may vary depending on the type of information and the reason it was collected.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information
Request a copy of your personal information
Opt out of certain marketing communications
Withdraw consent where processing is based on consent
Appeal a privacy request decision, where applicable

To exercise your privacy rights, please contact us at support@spillink.com.

We may need to verify your identity before processing your request. We will respond to privacy requests in accordance with applicable laws.

12. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us at support@spillink.com, and we will take appropriate steps to delete the information if required.

13. International Data Transfers

We may process, store, or transfer your personal information in countries outside of where you live. These countries may have data protection laws that differ from those in your location.

When required by law, we will take appropriate steps to protect your personal information during such transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or privacy practices.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.